. . . isn’t it? I mean, if not for our library users, why are we here?
Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. The returns, meanwhile, are valuable beyond measure. (Delivering Extreme Customer Service, WebJunction)
If you, like me, and like Gretchen Caserotti, from Meridian Library District in Idaho, believe customer service is Job One, you will want to read the Delivering Extreme Customer Service post and view the webinar of the same name.
On your way to these, I leave you with some highlights:
- Customer service is a culture, not a checklist.
- Customer service it is at the heart of patron-centered service.
- Customer service is driven by the capacity of all library staff to act generously on behalf of one another and their patrons.
Simply stated, Be a Mentor, Learn a Lot (All Things Workplace).
Although written about a career in business, 3 Pivotal Career Experiences and What You Should Have Learned certainly applies to a career in libraries as well. The 3 experiences are:
- Your first management role
- Leading a high-profile project
- Starting at a new company (or let’s say new “organization” or new “library”)
If you’ve been around awhile, you’ve done all of these. What did you learn from each of them? There are certainly other pivotal career experiences. What are they, in your opinion, and what did you learn from each of them?
I’ve spoken about library partnerships before, and the possibilities are just about endless.
Here is a wonderful example of a partnership that truly benefits the community—in particular, the community’s children.
“Our kids come to our library branches starving. They can’t concentrate.” This partnership helps address that need. Well done, Detroit!
The humorous post Treasure or Trash Heap? (Will Manley, American Libraries) has some gems of wisdom. Among them:
. . . it’s good to weed out the term “weeding.” A better name would be the “library collection refreshment program.”
Whatever you call it, it’s a good practice to make sure your collection doesn’t contain outdated, erroneous material. Be sure to read Will’s post for a good laugh or two.
“If you rarely delegate, you are an individual contributor. It doesn’t matter what your title is. Leaders who don’t delegate are not leading.”
“Not delegating hurts.”
“But wait! Delegating hurts too.”
Read the rest here: How to Delegate So the Gain Outweighs the Pain by Jesse Lyn Stoner. I’m pretty sure you’ll learn some valuable lessons.
Yes, you read that right. Not pearls of wisdom, but pearls of tension.
When working with others and in teams, tension is normal and inevitable. You can’t avoid it. But rather than ignore it, or stifle it, or abandon projects because of it, you should harness it. The article Prepare for Creative Tension or It May Cloud Your Vision encourages you to use creative tension to your advantage, much like a grain of sand is the tension in the oyster that produces a pearl.
What a fine and helpful way to think of, and make use of, tension!