Customers as Consultants

It sounds simple, but sometimes we forget to do it:

Ever wanted to know what your customers think is missing from a service point in your library? There’s an easy way to find out … just ask! Post something that asks “what’s missing?” and start gathering answers.

See David Lee King’s post What’s Missing for some ideas and examples on how to ask your customers for advice.  It doesn’t have to be a formal survey, and you don’t have to jump into making changes based on their comments.  But it is an important way to find out what your users think.  And why not?  Aren’t they the reason we’re here?

Question mark

Question mark (Photo credit: Wikipedia)

About these ads
This entry was posted in Customer Service, Public Libraries, Services and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s