Here’s a no-nonsense take on Handling Co-Worker Complaints and Backstabbing. I like the first tip: “Ask the complainer, ‘What can you do to solve this?'” Dan Rockwell goes on to offer simple suggestions, in a succinct post. Read it. I also love the “bonus tip”: “When you bring the two parties together and one of them had no idea there was a problem, you’re dealing with a backstabber. Excuse the one who’s in the dark and deal with the real issue.”
Whatever you do, don’t ignore the issue.
What tips can you offer on dealing with complaints?