Here’s a no-nonsense take on Handling Co-Worker Complaints and Backstabbing. I like the first tip: “Ask the complainer, ‘What can you do to solve this?'” Dan Rockwell goes on to offer simple suggestions, in a succinct post. Read it. I also love the “bonus tip”: “When you bring the two parties together and one of them had no idea there was a problem, you’re dealing with a backstabber. Excuse the one who’s in the dark and deal with the real issue.”
Whatever you do, don’t ignore the issue.
What tips can you offer on dealing with complaints?
Backstabbing (Photo credit: !’jona†han’!)
A Life in Libraries 