The Edge Initiative, developed by a national coalition of leading library and local government organizations, funded by the Bill and Melinda Gates Foundation, and led by the Urban Libraries Council, sounds like a great resource to me. Its goal is to “[help] libraries create a path for the continuous growth and development of their public technology services.” In addition:
Through an easy to use suite of tools, Edge supports libraries in making strategic decisions and identifying areas for improvement. The Edge Toolkit gives libraries a look into their local data, from operations to partnerships and programming, to assess how their community is using the technology and how best practices can be put into place to align future growth and services with community priorities. It also provides useful resources to package and showcase the data to other community leaders.
You will want to look at the resources, toolkit, and blog to learn more about this project. Try the article How to Get the Edge on Technology Access from American Libraries too.
Get on the edge!
A Life in Libraries 
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