How Kind are Your Library Spaces?

When I do a presentation about customer service, one of things I always recommend is walking through your library and thinking like a customer.

Here’s a great post on that: Examining Library Spaces Through a Kindness Audit.  (Thanks, Library Dude!)

I’ll be interested to hear the results of your kindness audits!

This entry was posted in Customer Service, Library Services, Library spaces, Public Libraries, Signage and tagged , , , . Bookmark the permalink.

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