How Kind are Your Library Spaces?

When I do a presentation about customer service, one of things I always recommend is walking through your library and thinking like a customer.

Here’s a great post on that: Examining Library Spaces Through a Kindness Audit.  (Thanks, Library Dude!)

I’ll be interested to hear the results of your kindness audits!

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This entry was posted in Customer Service, Library Services, Library spaces, Public Libraries, Signage and tagged , , , . Bookmark the permalink.

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