Boy, Can She Think on Her Feet!

Librarians are really smart people, and reference librarians are some of the smartest. 🙂 But sometimes, they have to be not only smart, but quick. As in witty. As you’ll see in this chat reference transcript of a question asked by “Mrs. Bieber.”

bieberShe impressed the young lady by knowing all about Nicki Minaj, even convincing her that she was being rude and owed the original librarian an apology.

minajThis librarian was one smart (and tough!) cookie, and did an excellent job while showing her customer respect. And boy, can she think on her feet.



This entry was posted in Customer Service, Library Services, Reference service, Services and tagged , , . Bookmark the permalink.

Join the discussion!

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s