Category Archives: Communication

Brought to You By the Letter C

Posted on December 9, 2014 by cbecker53

Today’s post is brought to you by the letter C.  And no, it doesn’t stand for Christmas.  Or Cheryl. It stands for Conflict.   There’s always conflict, of course, but I feel like I’m aware of a great deal of conflict … Continue reading →

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Keeping it Simple

Posted on October 17, 2014 by cbecker53

I have a confession to make.  Sometimes I make things too complicated.  Do you? In libraries, and in other organizations, as in our lives, isn’t is really best to keep things simple?  And isn’t it best to explain things in … Continue reading →

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Clear Communication in a Fast Paced World

Posted on July 22, 2014 by cbecker53

We’ve become a world that communicates in two-minute sound bites and 140 characters, but how can anyone expect you to explain complex information so quickly and concisely? Well, they do – and you can. Read 6 Ways to Clearly Communicate … Continue reading →

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What’d You Say? (Communication is Important!)

Posted on June 10, 2014 by cbecker53

I’m pleased to have been asked by the training site Webucator to write a post about the skill I think most essential for success. This was hard for me.  After thinking long and hard, I have decided that, to me, … Continue reading →

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Bend the Rules for Customers

Posted on February 7, 2014 by cbecker53

The article Today I Bent a Rule discusses an “employee-driven approach to more responsive customer service.” I recommend you read it, and think about the ways that your library’s policies may present barriers that make it difficult for your staff … Continue reading →

Posted in Communication, Customer Service, Policies | Tagged , , , | 1 Comment

Listening–And Communication Styles

Posted on February 4, 2014 by cbecker53

“Why do people who consider themselves good communicators often fail to actually hear each other? Often it’s due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as … Continue reading →

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Disagreeing Without Being Disagreeable

Posted on January 14, 2014 by cbecker53

In libraries, as in other organizations, sometimes people disagree.  After all, we’re only human.  Sometimes, you even have to disagree with your boss.  Not easy.  Sometimes you might just “suck it up” and move on.  But sometimes (and I’m sure … Continue reading →

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We’re All in This Together

Posted on December 5, 2013 by cbecker53

I like to think that when I am part of a library organization, I am on their team, and I understand that the library’s success is a team effort, we’re all in this together, and we all have to work … Continue reading →

Posted in Communication, Employees, Performance, Productivity, Public Libraries, Supervision | Leave a comment

Simply Stated

Posted on November 12, 2013 by cbecker53

I am not really a writer.  It is not my best skill.  Most of what I post in this blog is “borrowed” from others.  They have great thoughts and ideas, and usually, they are great writers. One of my faults … Continue reading →

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Trust Me!

Posted on November 5, 2013 by cbecker53

Much of what we do in libraries is done as a team.  Good teamwork is an essential element if you’re going to have a successful library.   And trust is an essential element if you’re going to have a successful … Continue reading →

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