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- So Long, Farewell August 22, 2017
- Communication is Hard August 18, 2017
- Library Photo of the Month–August 2017 August 1, 2017
- New to Managing? July 27, 2017
- Is Your Team Working Together? July 25, 2017
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Category Archives: Customer Service
Find Your Own Way
Some things that many people say libraries/librarians “should” do may be hold-overs from an earlier time. Others may be things that work in one library/community, but not in another. So you don’t always need to listen when someone tells you … Continue reading
Posted in Customer Service, Management, Uncategorized Tagged school libraries Leave a comment
This story comes from my “what a great idea!” file. The Chicago Public Library is partnering with CTA (Chicago Transit Authority) to offer free content to CTA train and bus riders. (The CTA offers free 4G wireless connectivity.) What a … Continue reading
High Expectations in 2016
What do Americans expect from their public libraries? The short answer is “a lot.”
We talk and hear a lot about how libraries provide value to their communities. But what does that really mean?
“This Won’t Hurt a Bit!”
As a (mostly retired) librarian, it troubles me that an article about library anxiety among college students has been getting quite a bit of play lately (at least in the library-related blogs and sites I follow).
Library of the Year: Topeka & Shawnee County Public Library
Congratulations to Topeka & Shawnee County Public Library (KS), 2016 Gale/LJ Library of the Year. “The Topeka & Shawnee County Public Library (TSCPL), KS, is engaged in every discussion in its community. In fact, it is usually leading them. The … Continue reading
According to an April report from the Pew Research Center: “Most Americans believe libraries do a decent job of serving the education and learning needs of their communities and their own families.”
Boy, Can She Think on Her Feet!
Librarians are really smart people, and reference librarians are some of the smartest. 🙂 But sometimes, they have to be not only smart, but quick. As in witty. As you’ll see in this chat reference transcript of a question asked … Continue reading
Posted in Customer Service, Library Services, Reference service, Services Tagged Chat Reference, Justin Bieber, Nicki Minaj Leave a comment
“Search, click and you have your book in hand in a day or two.”