Category Archives: Customer Service

The Ever-Changing Library

Posted on March 2, 2016 by

Libraries, especially public libraries, must respond to the needs of the community. Oh, you’ve heard me say that before? Yes, you have.

Posted in Customer Service, Library in Community, Library Services | Tagged , | 1 Comment

Financial Wellness

Posted on November 12, 2015 by
Posted in Customer Service, Elderly, Information Services, Library in Community, Library Partnerships, Library Programs, Library Services, Public Libraries, Retirement, Training | Tagged , , , | Leave a comment

Come Back!

Posted on October 28, 2015 by
Posted in Communication, Customer Service, Library in Community, Library Services, Marketing, Public Libraries | Tagged , , , | Leave a comment

Libraries at the Crossroads

Posted on October 9, 2015 by

Sometimes I think libraries have always been at one crossroads or another.

Posted in Customer Service, Economy, Information Services, Library Funding, Library in Community, Library Services, Public Libraries | Tagged , , | Leave a comment

Alive and Making a Difference!

Posted on September 15, 2015 by

There are those who say libraries are dying.      

Posted in Books, Change, Collections, Customer Service, eBooks, Funding, Homeless, Job Search, Library in Community, Library Programs, Library Services, Library spaces, Public Libraries, Services | Tagged , | Leave a comment

Keep an Open Mind

Posted on June 16, 2015 by

Since I am not an overly happy person myself, I feel a lot of empathy for those who suffer with ongoing depression. As a (retired) librarian, it is logical for me to think about and explore ways that libraries and … Continue reading →

Posted in Acceptable Behavior, Customer Service, Homeless, Information Services, Library in Community, Library Partnerships, Library Programs, Library Services, Management, Persons with Disabilities, Public Libraries | Tagged , , , , , , | 7 Comments

Back in the Swing

Posted on June 8, 2015 by

 

Posted in Communication, Customer Service, Employees, Library Programs, Library Services, Listening, Management, Meetings, Professional Development, Projects, Public Libraries, Public Speaking, Services | Tagged , , , , | Leave a comment

Beautiful Music

Posted on May 27, 2015 by

I’ll be at the Reedsburg Public Library later today talking about personality types and interpersonal relationships for their staff in-service.

Posted in Customer Service, Employees, Management | Tagged , , , | 4 Comments

Libraries Can Help

Posted on May 22, 2015 by

Libraries help their communities in numerous ways every day.  At least they should. Good libraries do.

Posted in Customer Service, Information Services, Library in Community, Library Partnerships, Library Programs, Library Services, Public Libraries, Services | Tagged , , | 2 Comments

The Future of Libraries

Posted on March 16, 2015 by

I attended a webcast on March 12 on the “Future of Libraries.”  Speakers were from a variety of settings: public library, academic library, public library consortium, and an independent library web developer.  When we talk about the future of libraries, … Continue reading →

Posted in Books, Collections, Customer Service, eBooks, Equal Access, Internet, Library in Community, Library Programs, Library Services, Library spaces, Public Libraries, Services | Tagged , , , , , , , , | 2 Comments