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Recent Issues
- So Long, Farewell August 22, 2017
- Communication is Hard August 18, 2017
- Library Photo of the Month–August 2017 August 1, 2017
- New to Managing? July 27, 2017
- Is Your Team Working Together? July 25, 2017
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Category Archives: Customer Service
The Ever-Changing Library
Libraries, especially public libraries, must respond to the needs of the community. Oh, you’ve heard me say that before? Yes, you have.
Posted in Customer Service, Library in Community, Library Services
Tagged Five Laws of Library Science, Ranganathan
1 Comment
Libraries at the Crossroads
Sometimes I think libraries have always been at one crossroads or another.
Alive and Making a Difference!
There are those who say libraries are dying.
Keep an Open Mind
Since I am not an overly happy person myself, I feel a lot of empathy for those who suffer with ongoing depression. As a (retired) librarian, it is logical for me to think about and explore ways that libraries and … Continue reading
Posted in Acceptable Behavior, Customer Service, Homeless, Information Services, Library in Community, Library Partnerships, Library Programs, Library Services, Management, Persons with Disabilities, Public Libraries
Tagged Depression, Libraries, Library patrons, Library users, Mental Disorders, People with Depression, People with Mental Disorders
7 Comments
Beautiful Music
I’ll be at the Reedsburg Public Library later today talking about personality types and interpersonal relationships for their staff in-service.
Posted in Customer Service, Employees, Management
Tagged Colleagues, interpersonal relations, Personality types, Working with Others
4 Comments
Libraries Can Help
Libraries help their communities in numerous ways every day. At least they should. Good libraries do.
The Future of Libraries
I attended a webcast on March 12 on the “Future of Libraries.” Speakers were from a variety of settings: public library, academic library, public library consortium, and an independent library web developer. When we talk about the future of libraries, … Continue reading
Posted in Books, Collections, Customer Service, eBooks, Equal Access, Internet, Library in Community, Library Programs, Library Services, Library spaces, Public Libraries, Services
Tagged Academic Libraries, Content, Future, Libraries, Library Collections, Library Content, Library Services, Public libraries, Technology
2 Comments