Category Archives: Customer Service

More About Guns in Libraries

Posted on February 10, 2014 by cbecker53

Why Seattle Public Library Surrendered Its Gun Ban.  (KUOW Public Radio, Seattle) I’m still not a fan.  Make your own decisions.  Know  the state and federal laws and have your policies in place. 

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Bend the Rules for Customers

Posted on February 7, 2014 by cbecker53

The article Today I Bent a Rule discusses an “employee-driven approach to more responsive customer service.” I recommend you read it, and think about the ways that your library’s policies may present barriers that make it difficult for your staff … Continue reading →

Posted in Communication, Customer Service, Policies | Tagged , , , | 1 Comment

Holiday Cheer for Libraries!

Posted on December 18, 2013 by cbecker53

In the past week there have been several news items that spell good news for libraries—and these are like early Christmas presents for us: How Americans Value Public Libraries from Pew Internet and American Life Project.  (Answer: very highly!) Libraries … Continue reading →

Posted in Customer Service, Library in Community, Library Programs, Library Services, Public Libraries | Tagged , , , , , | 1 Comment

Keep Perspective

Posted on September 23, 2013 by cbecker53

This is the beautiful city where I live, as seen from the lake. As I said, it’s a beautiful city.  The neighborhoods are beautiful, the campus is beautiful, the downtown is beautiful, the lakes are beautiful.  But the most beautiful … Continue reading →

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Cash in On Social Media

Posted on August 28, 2013 by cbecker53

So, OK, I do recommend that libraries have some social media presence, whether Twitter, Facebook, Flickr, whatever. . .  or a combination of any of them.  BUT, I don’t think you should have these just for the sake of having … Continue reading →

Posted in Advocacy, Communication, Customer Service, Fundraising, Library in Community, Library Programs, Library Services, Marketing, Public Libraries, Social Media | Tagged , , , , | Leave a comment

Like Scrabble? Having Trouble With Eyesight?

Posted on May 21, 2013 by cbecker53

I’ve just returned from vacation, and am trying to catch up on email and other projects, so today’s post is simply to tell you about a cool article:  Scout Creates Giant Scrabble Set for Highland Library: Poor eyesight can no … Continue reading →

Posted in Customer Service, Elderly, Library in Community, Library Partnerships, Persons with Disabilities, Projects, Services | Tagged , , | Leave a comment

Customers as Consultants

Posted on May 7, 2013 by cbecker53

It sounds simple, but sometimes we forget to do it: Ever wanted to know what your customers think is missing from a service point in your library? There’s an easy way to find out … just ask! Post something that … Continue reading →

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Heed the Wake Up Call!

Posted on March 1, 2013 by cbecker53

I’ve been waiting to write this post until I’ve had a little more time.  Meanwhile, while I’ve been waiting you’ve probably heard or read about the comments from author Terry Deary that libraries are a thing of the past and … Continue reading →

Posted in Advocacy, Customer Service, Funding, Library Funding, Library in Community, Library Services, Promotion, Public Libraries | Tagged , , , , , , , | Leave a comment

Check out These Tech Tips for Your Library

Posted on February 26, 2013 by cbecker53

Do you think that all the information about technology is just hype or a fad, and you don’t need to use social media or new technologies in your library?  Or, do you think you’re already making use of all the … Continue reading →

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Libraries and Lifelong Learning

Posted on February 11, 2013 by cbecker53

Lifelong learning is definitely a role that libraries can play in the lives of our users.  Lori Reed‘s interesting post on this topic makes some excellent points: The world we live in requires constant learning and as libraries we are … Continue reading →

Posted in Customer Service, Library in Community, Library Programs, Library Services, Planning, Public Libraries, Strategic Planning | Tagged , , , , , | Leave a comment