Category Archives: Library Services

Surprise!

Posted on July 1, 2014 by cbecker53

The Pew Research Center recently published 7 Surprises About Libraries in Our Surveys, in which they share “some surprising facts about what Americans think of libraries and the way they use them.” I think you’ll find the list interesting, and … Continue reading →

Posted in Customer Service, eBooks, Elderly, Funding, Library Funding, Library in Community, Library Services, Marketing, Privacy, Public Libraries, Reading, Technology | Tagged , , | Leave a comment

A Healthy Dose of Information

Posted on June 3, 2014 by cbecker53

As a former medical librarian, public librarian, and public library system consultant, the provision of medical information to users is often on my mind.  The post Just What the Doctor Ordered: Medical Libraries and Public Libraries Reinforcing Community Health describes … Continue reading →

Posted in Information Services, Library in Community, Library Partnerships, Library Services | Tagged , , , | Leave a comment

Libraries Are Alive!

Posted on May 23, 2014 by cbecker53

It’s no secret that I champion libraries.  It’s also no secret that some pundits say that libraries are dying.  So it is gratifying to come across the article Who Says Libraries are Going Extinct? in the Pacific Standard.  While acknowledging … Continue reading →

Posted in Advocacy, Fundraising, Library Funding, Library in Community, Library Services, Library Trustees, Marketing, Public Libraries | Tagged , , , | Leave a comment

What’s Wrong With This Story?

Posted on March 31, 2014 by cbecker53

Oh dear.  I have heard the theme of the blog post Kicked Out of the Library (from Pam Librarian) before.  I have to say, I find it sad. I understand the need for quiet spaces in public libraries.  But I … Continue reading →

Posted in Acceptable Behavior, Customer Service, Library in Community, Library Services, Policies, Public Libraries, Signage | Tagged , , | Leave a comment

Customer Service is Job One. . .

Posted on March 11, 2014 by cbecker53

. . . isn’t it?  I mean, if not for our library users, why are we here? Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. … Continue reading →

Posted in Customer Service, Library Programs, Library Services, Public Libraries, Services | Tagged , , | 1 Comment

Holiday Cheer for Libraries!

Posted on December 18, 2013 by cbecker53

In the past week there have been several news items that spell good news for libraries—and these are like early Christmas presents for us: How Americans Value Public Libraries from Pew Internet and American Life Project.  (Answer: very highly!) Libraries … Continue reading →

Posted in Customer Service, Library in Community, Library Programs, Library Services, Public Libraries | Tagged , , , , , | 1 Comment

Did You Enjoy Black Friday?

Posted on December 2, 2013 by cbecker53

I know I’m getting old(ish)—so you don’t have to tell me.  I do remember a time when there was no such thing as Black Friday.  Well, I guess the stores were open, but they didn’t open at midnight on Thursday, … Continue reading →

Posted in Library in Community, Library Programs, Library Services, Promotion | Tagged , , | Leave a comment

More Proof that Libraries are Essential

Posted on November 22, 2013 by cbecker53

I’ve told you before, and I’ll tell you again: Libraries are essential! Here’s another article to add to that list: Libraries are Essential After Disasters. It is important that you be able to demonstrate to your elected officials how libraries … Continue reading →

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Cash in On Social Media

Posted on August 28, 2013 by cbecker53

So, OK, I do recommend that libraries have some social media presence, whether Twitter, Facebook, Flickr, whatever. . .  or a combination of any of them.  BUT, I don’t think you should have these just for the sake of having … Continue reading →

Posted in Advocacy, Communication, Customer Service, Fundraising, Library in Community, Library Programs, Library Services, Marketing, Public Libraries, Social Media | Tagged , , , , | Leave a comment

Libraries and the Affordable Care Act

Posted on August 6, 2013 by cbecker53

I wrote about this awhile ago, but I want to update you because more information is becoming available to assist libraries in this task. WebJunction recently offered hosted a webinar to share information about plans to provide library staff with … Continue reading →

Posted in Library in Community, Library Partnerships, Library Programs, Library Services, Public Libraries, Services | Tagged , , , | Leave a comment