Category Archives: Public Libraries

Hope for the Hearing Impaired

I was pretty busy at the Wisconsin Library Association Conference last week, so I didn’t make it to a lot of sessions.  But I always learn something when I do—and last week was no exception.  I plan to let you … Continue reading

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Libraries Care About Your Privacy

In this crazy world, we are giving away information about ourselves online all the time.  I heard that younger people don’t think anything of it, because they think it’s “always been that way.”  Maybe they don’t care about their privacy, … Continue reading

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Avant Garde

Today I’m looking at a site called The Daily Post from WordPress, and discovered that every day they publish a new “daily prompt” for bloggers to use when they’re having trouble blogging that day.  The daily prompt pushes them to … Continue reading

Posted in Change, Collections, Customer Service, Information Services, Library in Community, Library Partnerships, Library Programs, Library Services, Public Libraries, Services, Technology | Leave a comment

Prepared for the Job

Public libraries in Wisconsin, and probably every other state, are overseen by a board of trustees.  We love and need our trustees.  But sometimes we forget that they are volunteers, and don’t always know what their job involves/includes. I’m teaching … Continue reading

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On Emptiness

Dear Empty: You are an interesting word.  Are you a good thing or a bad thing? Empty things that are good: An empty email “In” box. An empty dishwasher.  (They’re all clean!) An empty clothes hamper. (They’re all clean!) Empty … Continue reading

Posted in Library Funding, Library Services, Library spaces, Public Libraries, Uncategorized | Leave a comment

This is NOT Good Service

So, I’m apparently a little late to this party.  Yes, I knew some folks, and some “states” don’t like the Affordable Care Act (abbreviated ACA, and also sometimes called Obamacare).  My own state refused federal money to expand healthcare coverage … Continue reading

Posted in Censorship, Customer Service, Information Services, Library in Community, Library Programs, Public Libraries, Services | Tagged , , , , , , | Leave a comment

Friday Fun

For your Friday reading pleasure, I share with you this story of Elsie Eiler, the ONLY resident of her tiny Nebraska village.  The link to libraries is tangential—but she is the town librarian (as well as the mayor, bartender,. . … Continue reading

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How Kind are Your Library Spaces?

When I do a presentation about customer service, one of things I always recommend is walking through your library and thinking like a customer. Here’s a great post on that: Examining Library Spaces Through a Kindness Audit.  (Thanks, Library Dude!) … Continue reading

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A Novel Idea

A Novel Idea (reposted from American Libraries). Libraries have long . . . provided public forums for book discussion, long before talk-show host Oprah Winfrey renewed interest in book clubs in 1996. . . . In our more modern, connected, … Continue reading

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Surprise!

The Pew Research Center recently published 7 Surprises About Libraries in Our Surveys, in which they share “some surprising facts about what Americans think of libraries and the way they use them.” I think you’ll find the list interesting, and … Continue reading

Posted in Customer Service, eBooks, Elderly, Funding, Library Funding, Library in Community, Library Services, Marketing, Privacy, Public Libraries, Reading, Technology | Tagged , , | Leave a comment