Category Archives: Reference service

Healthy. And not Surprising.

You can find, learn, and do lots of things at public libraries. One thing you can learn is how to be healthy! Surprising Place to Get Healthy: at the Library shares the stories of health initiatives at four libraries.   … Continue reading

Posted in Information Services, Library in Community, Library Programs, Library Services, Public Libraries, Reference service, Services | Tagged , , , | Leave a comment

We’re Here to Help

The role of libraries and librarians keeps changing.  Libraries are free to define the roles they will fulfill, but these roles should always be in response to the needs of their communities.

Posted in Homeless, Information Services, Internet, Library in Community, Library Partnerships, Library Programs, Library Services, Persons with Disabilities, Policies, Public Libraries, Reference service, Services | Tagged , , | Leave a comment

“This Won’t Hurt a Bit!”

As a (mostly retired) librarian, it troubles me that an article about library anxiety among college students has been getting quite a bit of play lately (at least in the library-related blogs and sites I follow).

Posted in Academic Libraries, Customer Service, Information Services, Library Building, Library Services, Library spaces, Public Libraries, Reference service, Services, Signage | Tagged , , , , | Leave a comment

Lifelong Learners

According to an April report from the Pew Research Center: “Most Americans believe libraries do a decent job of serving the education and learning needs of their communities and their own families.”

Posted in Collections, Customer Service, Information Services, Library in Community, Library Programs, Library Services, Literacy, Marketing, Promotion, Public Libraries, Reference service | Tagged , , , , | Leave a comment

Boy, Can She Think on Her Feet!

Librarians are really smart people, and reference librarians are some of the smartest. 🙂 But sometimes, they have to be not only smart, but quick. As in witty. As you’ll see in this chat reference transcript of a question asked … Continue reading

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