Category Archives: Services

A Novel Idea

Posted on July 29, 2014 by cbecker53

A Novel Idea (reposted from American Libraries). Libraries have long . . . provided public forums for book discussion, long before talk-show host Oprah Winfrey renewed interest in book clubs in 1996. . . . In our more modern, connected, … Continue reading →

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iPads for Children in the Library!

Posted on April 28, 2014 by cbecker53

Here’s a GREAT post on how Rapid City Public Libraries installed iPads for use by 2-10 year-olds.  You will definitely learn from their experience, and want to try something like this in your library.  Let me know how it goes.

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Customer Service is Job One. . .

Posted on March 11, 2014 by cbecker53

. . . isn’t it?  I mean, if not for our library users, why are we here? Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. … Continue reading →

Posted in Customer Service, Library Programs, Library Services, Public Libraries, Services | Tagged , , | 1 Comment

Libraries and the Affordable Care Act

Posted on August 6, 2013 by cbecker53

I wrote about this awhile ago, but I want to update you because more information is becoming available to assist libraries in this task. WebJunction recently offered hosted a webinar to share information about plans to provide library staff with … Continue reading →

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Libraries Can Help!

Posted on July 5, 2013 by cbecker53

Here’s another great way for public libraries to be involved in their communities, and be an essential service to their users. The new health care overhaul (called ObamaCare by some) is taking place very soon.  No matter what or where … Continue reading →

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Like Scrabble? Having Trouble With Eyesight?

Posted on May 21, 2013 by cbecker53

I’ve just returned from vacation, and am trying to catch up on email and other projects, so today’s post is simply to tell you about a cool article:  Scout Creates Giant Scrabble Set for Highland Library: Poor eyesight can no … Continue reading →

Posted in Customer Service, Elderly, Library in Community, Library Partnerships, Persons with Disabilities, Projects, Services | Tagged , , | Leave a comment

Customers as Consultants

Posted on May 7, 2013 by cbecker53

It sounds simple, but sometimes we forget to do it: Ever wanted to know what your customers think is missing from a service point in your library? There’s an easy way to find out … just ask! Post something that … Continue reading →

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