Reedsburg Public Library Staff In-service, May 2015
Objectives:
- Understand the importance of harmonious relationships between co-workers.
- Be aware of different personality types—your own and others.
- Be aware of other styles as well, such as communication styles and leadership styles.
- Know some techniques to work with various personalities and styles.
- Possess some tips to foster good interpersonal relationships at work.
Myers Briggs Type Indicator (MBTI) Personality Types:
INTJ and INFJ (Introverted Intuitive): 
- Perceptive
- Contemplative
- Persevering, determined
- Looks at larger context
ISTJ and ISFJ (Introverted Sensing):
- Dependable, reliable, trustworthy
- Like things clearly established
- Thrifty, careful
- Loyal, accountable
- Good memory for specific tasks
- Tend to shy away from surprises and change
INTP and ISTP (Introverted Thinking):
- Analytical
- Levelheaded, objective, impersonal
- Independent
- More interested in understanding the world than running it
- May neglect social responsibilities
INFP and ISFP (Introverted Feeling):
- Gentle, kind, compassionate
- May not appear enthusiastic
- Sensitive, empathetic
- High moral standards and integrity
- Champion of causes
- Tolerant, open-minded
- Good listener
ENTP and ENFP (Extraverted Intuition):
- Loves words
- Imaginative, spontaneous, enthusiastic
- Fearless, tireless
- Energetic
- Dislike routine
- Entertainers, artists
ESTP and ESFP (Extraverted Sensing):
- Pragmatic, realistic
- Love having and providing fun
- Not easily star struck
- Ingenious
- Deeds rather than words
- Excellent reflexes
- Teach by example
ENTJ and ESTJ (Extraverted Thinking):
- Determined, logical, critical
- Implementation of ideas
- Competitive
- Like to be challenged
- Impersonal, objective
- Expect others to meet challenges
- Direct, honest
ENFJ and ESFJ (Extraverted Feeling):
- Seek continuity and harmony
- Wide circle of acquaintances
- Focused on others
- Cheerleaders
- Team players, project leaders
- Loyal, and expect loyalty in return
- Gracious, even in tough situations
Resources:
- “Person” (Wikipedia)
- Myers Briggs Personality Types (Personality Pathways)
- Learning Styles in the Workplace (Next Day Flyers)
- Alessandra, Anthony J., and Michael J. O’Connor. The Platinum Rule: Discover the Four Basic Business Personalities—and How They Can Lead You to Success. Warner Books, 1996.
- Bolton, Robert, and Dorothy Grover Bolton. People Styles at Work: Making Bad Relationships Good and Good Relationships Better. AMACOM, 1996.
- Want to Be More Productive at Work? Know Your People Style (The Fast Track)
- 5 Different Types of Leadership Styles (Houston Chronicle)
- Leadership Styles (Mind Tools)
- 6 Leadership Styles and When You Should Use Them (Fast Company)
- How Introverts and Extroverts Can Live in Harmony at Work (The Fast Track)
- etting to Yes: Negotiating Agreement Without Giving In. 3rd ed. Penguin, 2011.
- Gross, Valerie. Choose Civility: Public Libraries Take Center Stage (Public Libraries Online)
- Forni, P.M. Choosing Civility: The 25 Rules of Considerate Contact. St. Martin’s Griffin, 2002.
- 7 Steps to Remarkable Customer Service (Joel on Software)
- FISH! Philosophy
Supplemental Resources:
- Getting Along With Others
- Can’t We All Just Get Along? 6 Workplace Personalities (Reliable Plant)
- How to Agreeably Disagree (Ask A Manager)
- How to Create a No-Drama Team Culture (The Fast Track)
