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Tag Archives: Customer service
Making Customers Work Too Hard
Today’s post in The M Word blog struck a chord with me. Here’s the start: May I Vent? If I go to one more library’s website that doesn’t include the director’s name, I am going to SCREAM. I get it. … Continue reading
Posted in Customer Service, Privacy, Websites
Tagged Contact Information, Customer service, Privacy, Website
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Playing Well With Others
Last week, I had a very unique opportunity. Though I’ve lived in Dane County Wisconsin for over twenty years, I had never been called for jury duty. Until now. The jury selection process was long and interesting. Partly because of … Continue reading
A Life in Libraries 