Tag Archives: Customer

Customer Service is Job One. . .

. . . isn’t it?  I mean, if not for our library users, why are we here? Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. … Continue reading

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Customers as Consultants

It sounds simple, but sometimes we forget to do it: Ever wanted to know what your customers think is missing from a service point in your library? There’s an easy way to find out … just ask! Post something that … Continue reading

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