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Tag Archives: Customer
Customer Service is Job One. . .
. . . isn’t it? I mean, if not for our library users, why are we here? Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. … Continue reading
Posted in Customer Service, Library Programs, Library Services, Public Libraries, Services
Tagged Customer, Customer service, Customers
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Customers as Consultants
It sounds simple, but sometimes we forget to do it: Ever wanted to know what your customers think is missing from a service point in your library? There’s an easy way to find out … just ask! Post something that … Continue reading
Posted in Customer Service, Public Libraries, Services
Tagged Customer, David Lee King
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A Life in Libraries 