Tag Archives: Customers

Customer Service is Job One. . .

. . . isn’t it?  I mean, if not for our library users, why are we here? Fostering a culture of extreme customer service is one of the most important long-term investments a library can make, and costs almost nothing. … Continue reading

Posted in Customer Service, Library Programs, Library Services, Public Libraries, Services | Tagged , , | 1 Comment

Bend the Rules for Customers

The article Today I Bent a Rule discusses an “employee-driven approach to more responsive customer service.” I recommend you read it, and think about the ways that your library’s policies may present barriers that make it difficult for your staff … Continue reading

Posted in Communication, Customer Service, Policies | Tagged , , , | 1 Comment