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- So Long, Farewell August 22, 2017
- Communication is Hard August 18, 2017
- Library Photo of the Month–August 2017 August 1, 2017
- New to Managing? July 27, 2017
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Tag Archives: Libraries
Diversity and Collection Development
Selection is Privilege (The Show Me Librarian) is an excellent blog post getting some attention in library circles this week, and I would be remiss if I didn’t draw your attention to it. If you don’t do selection at your … Continue reading
Improve User Satisfaction!
You’ve heard me say it before. Libraries exist for our users. So the phrase and the act of “user experience design” is especially applicable to our libraries. I have been following Aaron Schmidt’s blogs and articles for years. I guess … Continue reading
Posted in Customer Service, Services
Tagged Customer service, Libraries, User Experience, User Satisfaction
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Why?
Today’s is another post with its basis in the Wisconsin Library Association conference I attended earlier this month. I heard about the book Start With Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek. I confess, I … Continue reading
Posted in Customer Service, Leadership, Management, Marketing, Public Libraries
Tagged Customer service, Leadership, Libraries
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This is NOT Good Service
So, I’m apparently a little late to this party. Yes, I knew some folks, and some “states” don’t like the Affordable Care Act (abbreviated ACA, and also sometimes called Obamacare). My own state refused federal money to expand healthcare coverage … Continue reading
Let’s Have a Party!
So, with today being our 25th wedding anniversary, I am thinking about celebrations. Which makes me think about creative use of library spaces. I’ve been hearing and reading more and more about weddings and other celebrations in libraries, and I … Continue reading
Posted in Library in Community, Library Services, Library spaces, Policies
Tagged Anniversaries, Libraries, Parties, Weddings
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Do you Know Any of These People?
Ten People the Library Can’t Live Without (Huffington Post)
The Times They are a-Changin’
So, you know I support libraries. All libraries, of all kinds. But you also know, today’s libraries are not your mama’s libraries. Or if they are, they probably aren’t doing well, or aren’t well-supported. Libraries, like people, animals, cultures, and … Continue reading
Posted in Change, Funding, Library in Community, Library Partnerships, Library Services, Services
Tagged Libraries, Public libraries
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A Novel Idea
A Novel Idea (reposted from American Libraries). Libraries have long . . . provided public forums for book discussion, long before talk-show host Oprah Winfrey renewed interest in book clubs in 1996. . . . In our more modern, connected, … Continue reading
Posted in Books, Public Libraries, Services
Tagged Book Discussions, Books, Libraries, Public libraries, Reading
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Library Advocacy Done Right!
There is very little I can say about Thing 1 and Thing 2 (from The M Word). Except, read it. And watch the video. And read the Power Guide. And learn how your library can do this too. Library boards, … Continue reading
Surprise!
The Pew Research Center recently published 7 Surprises About Libraries in Our Surveys, in which they share “some surprising facts about what Americans think of libraries and the way they use them.” I think you’ll find the list interesting, and … Continue reading
