Tag Archives: Library Services

Let Them Know You’re Here!

The Deschutes Public Library System (Oregon) filmed some Q&A sessions with some community members about their library. “People felt guilty about not knowing about their library.”  

Posted in Embedded librarianship, Library Building, Library Funding, Library in Community, Library Partnerships, Library Programs, Library Services, Library spaces, Marketing, Public Libraries, Services | Tagged , , , | Leave a comment

The Future of Libraries

I attended a webcast on March 12 on the “Future of Libraries.”  Speakers were from a variety of settings: public library, academic library, public library consortium, and an independent library web developer.  When we talk about the future of libraries, … Continue reading

Posted in Books, Collections, Customer Service, eBooks, Equal Access, Internet, Library in Community, Library Programs, Library Services, Library spaces, Public Libraries, Services | Tagged , , , , , , , , | 2 Comments

When You Say “Customer Service. . . ” You’ve Said it All

I recently read the thoughtful post “Which Kind of Customer Service Do You Mean?” on Infoblog.  Good question!  When a library requests staff training on customer service, whoever is scheduling the training should be really clear on what they mean, … Continue reading

Posted in Customer Service | Tagged , , , , , , , | Leave a comment