Tag Archives: Library users

Keep an Open Mind

Since I am not an overly happy person myself, I feel a lot of empathy for those who suffer with ongoing depression. As a (retired) librarian, it is logical for me to think about and explore ways that libraries and … Continue reading

Posted in Acceptable Behavior, Customer Service, Homeless, Information Services, Library in Community, Library Partnerships, Library Programs, Library Services, Management, Persons with Disabilities, Public Libraries | Tagged , , , , , , | 7 Comments

Millennials and Reading–Who Knew?

Millennials (also known as Generation Y) are those born roughly during the early 1980s to the early 2000s. They are digital natives, who grew up surrounded by much of the technology that people like me (baby boomers) have encountered, learned … Continue reading

Posted in Digital Literacy, eBooks, Public Libraries, Reading, Services | Tagged , , , , , , | 2 Comments

Do you Know Any of These People?

Ten People the Library Can’t Live Without (Huffington Post)

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How Kind are Your Library Spaces?

When I do a presentation about customer service, one of things I always recommend is walking through your library and thinking like a customer. Here’s a great post on that: Examining Library Spaces Through a Kindness Audit.  (Thanks, Library Dude!) … Continue reading

Posted in Customer Service, Library Services, Library spaces, Public Libraries, Signage | Tagged , , , | Leave a comment


The Pew Research Center recently published 7 Surprises About Libraries in Our Surveys, in which they share “some surprising facts about what Americans think of libraries and the way they use them.” I think you’ll find the list interesting, and … Continue reading

Posted in Customer Service, eBooks, Elderly, Funding, Library Funding, Library in Community, Library Services, Marketing, Privacy, Public Libraries, Reading, Technology | Tagged , , | Leave a comment