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Tag Archives: Policies
Bend the Rules for Customers
The article Today I Bent a Rule discusses an “employee-driven approach to more responsive customer service.” I recommend you read it, and think about the ways that your library’s policies may present barriers that make it difficult for your staff … Continue reading →
Posted in Communication, Customer Service, Policies
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Tagged Barriers to customer service, Customer service, Customers, Policies
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A Life in Libraries 