Tag Archives: Strategic Plan

Plan, but Be Flexible

I’ve posted before about the importance of strategic planning.  It is one of the management tools I feel very strongly about, and I do see parallels to it in everyday life.  Case in point: today as I was watching the … Continue reading

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When You Say “Customer Service. . . ” You’ve Said it All

I recently read the thoughtful post “Which Kind of Customer Service Do You Mean?” on Infoblog.  Good question!  When a library requests staff training on customer service, whoever is scheduling the training should be really clear on what they mean, … Continue reading

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